Shipping & Returns

Shipping Policy

You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States and Canada. When you place an order we will estimate delivery dates based upon the availability of your item(s) and your shipments destination. Items in stock will typically ship out in 2-3 business days and no later than 7 business days. Free shipping is provided when noted and all wholesale orders shipments shall be set and agreed upon between both prior to delivery.

Return Policy

Our goal is to ensure your complete satisfaction with your purchase. If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within 15 of the purchase date will be credited in the full amount (excluding shipping charges) and the same form as the original payment type. Any claims for damaged order or missing items must be received within 2 business days of receipt of package. In case following conditions are not met, Modmong reserves the right to charge 15% restocking fee or refuse the return. The items must be returned for refund or exchange within 15 days of original purchase Packaging must include all original items Return Authorization Number must be clearly marked on the shipping box Return package must include a copy the original invoice or sale receipt Before returning a package you need to contact us to receive a Return Authorization Number (number to be placed on returning package) and the return shipping address. You can e-mail us at returns@modmong.com. Be sure to include your email, phone number, order number and place of purchase information.

Exchange Policy

If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below.

Cancellation Policy

If you would like to cancel your order, you may do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. However, you can return the item for a refund. See our Return policy.